Technology Support Roundtable: Next Gen Support and the Evolving Help Desk

About this session

Element is a Gold sponsor of ILTA and will be exhibiting at Booth #604 during ILTACON 2026 at the Gaylord Opryland in Nashville, August 23 to 27.

On Monday, August 24 at 2:30 pm, Craig Sixta, Chief Technology Officer at Element, joins the Technology Support Roundtable to discuss how support expectations inside law firms are changing and what next generation help desk models look like in practice.

The roundtable format is built for conversation. Expect candid discussion among peers about staffing, automation, AI-assisted triage, escalation paths, and the metrics that actually reflect attorney experience rather than ticket volume.

What You'll Learn

• 1How attorney support expectations have shifted:
• 2Where automation and AI help the help desk, and where they do not:
• 3Staffing and escalation models that scale with the firm:
• 4Metrics that reflect real attorney experience:
• 5Practical steps toward a next generation support model:

Attending ILTACON? Stop by Booth #604 to meet the Element team, or join Craig's roundtable on Monday afternoon.